6
Fast Delivery Guaranteed
75+
Customer Satisfaction First
34
Quick Refund Process
50+
Shop with Confidence Today
At My Fluffy Friend, we prioritize your satisfaction with our shipping policy. We offer free shipping on all orders over $50, ensuring that your pet’s needs are met without extra costs. Orders are typically processed within 1-2 business days, and you can expect delivery within 5-7 business days. We strive to keep you informed throughout the process, providing tracking information as soon as your order ships. 🐾
Our return policy is designed to give you peace of mind. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Items must be in their original condition and packaging. To initiate a return, simply contact our customer service team, and they will guide you through the process. Your happiness is our priority!
We believe in transparent customer service. Our dedicated team is here to assist you with any questions or concerns regarding your orders, shipping, or returns. You can reach us via email or our contact form on the website. We aim to respond within 24 hours, ensuring you receive the support you need promptly. Thank you for choosing My Fluffy Friend!
What are your shipping options?
We offer various shipping options including standard, expedited, and overnight delivery to ensure your pet products arrive on time and in perfect condition.
How do I track my order after shipping?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website to monitor your shipment’s progress until it arrives at your doorstep.
What is your return policy for pet products?
Our return policy allows you to return any unused items within 30 days of purchase for a full refund. Please ensure that the products are in their original packaging and condition to qualify for a return.
Are there any shipping fees for returns?
Yes, customers are responsible for return shipping fees unless the item is defective or incorrect. In such cases, we will cover the return shipping costs to ensure your satisfaction.
How long does it take to process a return?
Returns are typically processed within 5-7 business days after we receive the item. Once processed, you will receive a confirmation email regarding your refund, which may take additional time to reflect in your account.